General Responsibilities

• Deliver direct care and support to service users

• Supervise and support Home Care Workers

• Participate in quality assurance protocols to maintain high service standards

• Provide care coaching and mentoring for new Home Care Staff

• Conduct assessments and complete care plans for service users

• Offer supervision and annual appraisals to support staff development

• Deploy home care staff to various geographical areas while ensuring ethical service delivery

• Prepare and manage rotas and schedules for home care staff

• Implement relevant policies, procedures, and operational systems within the company framework

• Uphold the values and principles of Invercare to achieve service aims and objectives

• Utilize IT skills proficiently across various platforms

• Provide efficient administrative and resource management

• Establish accessible systems to safeguard individuals' rights, voice, choice, satisfaction, and welfare

• Foster strong communication and partnerships with statutory, voluntary, and independent agencies

• Promote the service positively and represent the organisation as required

• Maintain knowledge of service provision developments and relevant legislation

• Oversee care management for service users

• Participate in ongoing training and professional development

• Ensure adherence to health and safety policies, including risk assessments

• Contribute to the on-call rota

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Supporting Service Users

• Establish and implement effective monitoring and evaluation systems

• Ensure high standards of care through comprehensive, individualized support plans

• Conduct, coordinate, and participate in care reviews as needed

• Ensure seamless coordination with external agencies for service users’ needs

• Facilitate engagement and participation of service users in their care plans

• Ensure accessibility of the organisation’s complaints procedure and timely resolution of complaints

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Staff Leadership and Management

• Cultivate effective working relationships within the team

• Facilitate regular staff meetings to discuss service progress and concerns

• Strategically deploy staff to meet the support needs of service users

• Provide ongoing supervision and annual appraisals for staff development

• Identify and address training needs while reinforcing good practices

• Ensure staff are aligned with the service’s aims, objectives, and ethical standards

• Promote a culture of continuous learning and solution-focused problem-solving

• Deliver training, induction, and hands-on coaching and mentoring

• Assist in staff recruitment and selection processes

• Support staff attendance and absence management when necessary

• Develop and oversee staff induction programmes

• Conduct audits of working practices, identifying strengths and areas for improvement

• Ensure care planning skills enable individualized programs for service users

• Participate in disciplinary and grievance procedures as required

• Manage staff rotas and workloads efficiently

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Regulatory and Operational Compliance

Care Inspectorate

• Maintain familiarity with Care Inspectorate requirements and ensure compliance at all times

Line Management

• Communicate concerns that impact service users, staff, or the organisation to the appropriate manager

• Utilize emergency on-call facilities appropriately

Families and Significant Others

• Provide practical and emotional support while strictly maintaining confidentiality

External Agencies

• Facilitate coordination and liaison between the service and relevant agencies

• Participate in multidisciplinary assessment meetings

• Develop a strong understanding of local resources and community networks

Health and Safety

• Ensure staff are well-informed of health and safety responsibilities

• Report concerns to directors when necessary

• Maintain oversight of health and safety issues during shifts

• Implement systems to monitor staff health and safety compliance

Monitoring and Evaluation

• Follow established service evaluation protocols

• Implement action plans based on evaluation outcomes

• Continuously monitor and report on working practices

Professional Development and Conduct

• Dress appropriately and maintain a professional appearance

• Seek out best practices to enhance service efficiency and quality

• Attend in-house and external training for continuous professional growth

Special Conditions of the Role

• Flexible working, including evening and weekend shifts

• Participation in on-call duties as outlined in company policy

• Own transport required for service delivery

Person Specification

Criteria Essential Desirable

Qualifications SVQ 3 or relevant health/social work qualification, or working towards this Evidence of ongoing professional development

Regulated Status Registered with the SSSC or other relevant regulatory body Prior experience in the care sector